As Wait Times For Jobless Pay Skyrocket, PA Lawmakers Seem Unmoved

Jan 11, 2017

(Harrisburg) - Two to three hours. That's how long it takes to get through to one of Pennsylvania's UC call centers these days, following a funding dispute that resulted in the closure of centers in Altoona, Allentown, and Lancaster, and termination of more than 500 employees.

That's on average, too--callers can potentially be on hold for up to five hours, if they get through at all.

Sara Goulet, with the Department of Labor and Industry, said it's a huge step backwards from just a few months ago.

"Before layoffs, and before we took our folks who were soon to be laid off off the phones, our average wait time to call the UC service center toll free number was just under ten minutes," she said.

The state's CareerLink offices have also become markedly busier. They offer direct phone lines to UC services, which people usually use if they can't get through at home.

Lancaster office employee Valerie Hatfield says she now sees many more of those frustrated people.

"From January through November last year, we were averaging 15 people a day," she said. "In the last 4 or 5 weeks we've been averaging 50 a day."

The funding standoff that started all this was between the Senate GOP and the Democratic Wolf administration.

It concerns a four-year funding stream to the unemployment compensation program that expired at the end of 2016--the governor wanted to extend it, but the Senate's GOP majority said he hadn't provided a specific enough plan for the money.

Senate majority leader Jake Corman says he's still waiting on more details.

"We're not saying that there's not investment to be made here. But right now, the best that we can make of it, they're just looking to continue the status quo," he said. "That's not acceptable."

A spokesman for the governor says the administration has provided "all information requested."